Robert

Phillip from tech Support was amazing. He resolved a complicated issue with my Gaming Computer.

My computer had a dual video card processing system and ever since I have had this computer nearly 3 years, it has not been set properly for video editing. Phillip asked the right questions and fixed an issue I was not even really aware of.

The film editing I do demands the more powerful video card, and Phillip was able to go into the computer, install the necessary updates and set my system so it automatically detects which video card to use depending on the needs of each application.

Thank you for your patience Phillip and skill in doing this. He spent some time doing this until it was resolved and nothing was a trouble for him.

Dawn A

Top points to Masoumeh who was a very knowledgeable and helpful consultant. All issues were resolved in a polite and timely manner.

Thank you very much.

Kim D

I would like to say that the service I received today from Naomi was second to none!!

She patiently and professionally dealt with a matter that took all day to resolve, in transferring files to and from hard drives. She stuck with me all day, doing exactly what she said she would do, Got back to me every time she said she was going to.

She is an asset to tech2 and most certainly to your customers!
Thank so much Naomi!!

Jennifer W

The professional service that has been provided to me by tech2 and the expert staff including Ricky, Jack and Luke has been invaluable to my professional career as a secondary teacher.

In particular, I would like to thank Robert who undertook the mammoth task of setting up my many years of teaching work onto One Drive files. He was courteous, tolerant, thoughtful and a lovely person to communicate with and helped me to feel more assured through an otherwise daunting process.

The team have all been well spoken, patient, cheerful and worked hard to apply their extensive skills and time to resolve even the trickiest problems. It has the best value for money for me. Support for technology within the school system has become more difficult to access yet the demands on teachers to upgrade use of computers and applications is increasing which can be stressful. The happy guys at tech2 have problem solved and enabled me to positively move on with technology.

Thank you!

Joey H

Today I called tech2 for some help with a few problems on my computer. I am very pleased to say that Robert answered my call as he was so friendly, helpful and patient. It ended up there were a few problems (which Robert fixed), but he was also very helpful with teaching me how to navigate certain things I was unsure about.

I did have to wait for over half an hour, but with the excellent service I received that certainly was not an issue.

Thanks Robert for your help.

Katrina C

Ricky from Tech2Home Premium Support was absolutely fantastic!

He was extremely patient with me and not only solved my problem (after multiple attempts over many hours with other support people), but he also identified useful tips such as pausing my OneDrive sync when my internet is slow.

I wish more IT support experiences were like today’s one with Ricky.

Vilma M

Hi! this is Mrs M, I have just finished being helped by Naomi, a nice lady technician from your office,

she was very warm and helpful all along, I am an old lady with disability and also hard hearing, she was very understanding about my limitations, she did fix my Laptop issues,

Thank you so much for your excellent service.

Allan O

Unbelievable service from Naomi and Thomas, well worth a decent pay increase and I do at each occasion suggest and recommend your service to other family and friends who look for help and have no idea where to get it.

Well done team congratulations, keep up the fantastic work, continued success.

Sirri

I had a problem today which has been resolved by Naomi.

She was a fantastic help, ringing back when she said she would, fixing the problem and helping with any other questions. It was a relief to have her help.

Thank you

Rose K

I have had the pleasure of dealing with Victor.

I was completely stressed out with a program issue. Victor was not only proficient and knowledgeable but very patient and exceeded his customer service skills to my satisfaction.

A winner all round – keep him please.

Lois U

I have used the services of tech2 twice in the past 2 weeks and on each occasion the problem was rectified quickly and great care was taken to explain what was happening.

Grateful thanks to Brix and Naomi and best wishes for 2018.

Lois

I have had to use the services of tech2 twice this month and in each case the problems were solved very quickly and professionally by the technicians. Another very satisfied customer. Thank you so very much!

Jannete G

Just had Guy call to fix a problem with Foxtel and our TV and he was very well mannered and knew exactly what to do.
Remembered we had him call a few years ago and he was just the same.
Thank him from us.

Rob R

Great Experience, Easy to deal with, Marco was excellent and would definitely use tech2 again.

Hi,

We had Gurvinder install our frame tv today and it would have to be one of the best trade services I have ever had.
He was polite, very clean in his work, did a very professional job, cleaned up all the rubbish and took it away, wiped the walls down with wipes, rechecked all his work.
Then he very carefully, but not sounding a know it all, explained and got us to operate the new remote.

Excellent, excellent job done.
Thank you so much.
Kind regards
Kerry

Rory

To everyone who reads this
I call these guys and they are listed on my phone as Computer Ninja
they have NEVER failed to resolve a problem, Craig, David, and all the others
I am computer illiterate and the money I spent to get on this is worth every cent
TAKE A well deserved BOW !!!!

Dennis B

Hi tech2, Scott did a great job today by installing our new TV on the wall.

Thank you for the great service.

Regards
Dennis B

Glenn

Hello

My name is Glenn and I own a property in Southport.

Today representatives of your company completed the initial work to connect my property to the internet and I felt that I should let you know that the two guys who came to do the work did an excellent job. They were courteous and very efficient. They laid the cable, replaced all the turf they had to dig up and on leaving ensured everything was clean and just as they found it.

I just want to express my thanks and acknowledge the great work they did. Please pass on my thanks to them.

Nicole B. & Robert W.

We have had two contractors Alvaro and Hany at our premises today to install our NBN cable from the house to the Telstra pit at the street and they have given exceptional service and gone above and beyond to make sure that our NBN cable has been installed for us.

They have both worked for 5 hours through the heat of the day to connect our premises to the street. All we hear are the complaints from the media and our friends but we couldn’t ask for better service than what Hany and Alvaro provided today. It was an extremely difficult job but they persevered to get the job done.

Thanks once again.

Shane

YAY TEAM

Just had 2 guys from this business set up a smart TV

Good work

Professional

Easy to follow instructions

It was a pleasure to see 2 guys who love their work & have exceptional customer relations

Top job

Christian

Had my new TV installed this morning, Clint was very helpful and on time.

Excellent service with a smile.

Scott

Nice work Jimmy on the Sunshine Coast. Crisis averted.

New TV installed and beaming directly into our living room. You da man!

Wendy

Had a fantastic experience with Raf and his partner from tech2.

They spent ages setting up our system and were available for follow up questions and service.

Would recommend them to anyone. Thank you so much.

Cathie

tech2 were fantastic! I couldn’t recommend them highly enough.

Gurvinder the technician who came couldn’t have been more helpful!

Thx for a seamless experience

Lesley White

10!  I was in a mess with my new computer and tech2 solved all my problems. 

Many thanks again.

Katrina Curry

Harrison from tech2 Premium Support was absolutely fantastic!

He was extremely patient with me and not only solved my problem (after multiple attempts over many hours with other support people), but he also identified useful tips such as pausing my OneDrive sync when my internet is slow.

I wish more IT support experiences were like today’s one with Harrison.

Gavin Kemp

Today would have been the second or third time I have needed help from tech2. The service has been outstanding, the ability of the technical support rep is second to none, the rep has been courteous and understanding of my lack of IT ability, the assistance has been persistent to ensure my issue has been resolved and there is always an offer to call back if there is any further assistance required.

The subscription cost to my one-man business is worth every cent as tech2 remove the stress of having to understand the intricacies of IT which is non-core to me. I cannot praise tech2 more highly and would recommend their services to anyone who just wants their IT to work and allow them to get on with their business day or their personal life.

Outstanding service.

Jolan Montgomery

To all the technicians in this company, I would like to say a very big thank you, and to the one who was working on my computer this morning.

This is the second time my personal things have been returned by you young and beautiful people. I am very glad that Harvey Norman intrigued your people to me when I bought my computer from his shop.

My very best wishes to you all.

Maureen Dawson

Delon was magnificent. I’ve never had issues with any of your techs but he was over the top and brilliant!

Karen Witt

Please pass on commendations to the Manager of Jack who assisted me tonight with my computer problem.

Jack was patient and extremely helpful, even remaining after close to assist me in solving my problem. Jack’s efficiency and proficient computer skill was admirable and he is deserving of praise.

Thanks Jack.

Cheryl Finlayson

Orlando was very patient and as always efficient and obtained the result I needed.

Michael Rigby

Dear Sir,

I have just used premium support for the first time. Being a complete ham with a computer when I purchased a new Microsoft office premium support was recommended to me because they could install the programme for me. I was served by Adam and the service was fantastic. I am deaf  and have difficulty hearing instructions.

He was very patient and explained it all, then he installed it.

Thank you.

Robyn Harding

10 couldn’t be without the team.

Julie Coates

10 very impressed with prompt service and helpful and knowledgeable staff.

Thank you!

Stephen Brennan

Very likely. I was very impressed with the expert and friendly advice I received.

10 would be my rating for all of the help sessions I received.

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