- We can help you get fast and reliable internet in every room of your house
- We come to you in one easy appointment.
- We’ll suggest a tailored solution* for you and your unique home.
*Tailored solution may require installation of extra equipment or cabling at an additional cost, however you are under no obligation to proceed with the solution.
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Easy home visit
We come to you in one convenient appointment
Network problems detected
We test the speed and quality of your connection
A tailored solution
Get the most from your internet at home
No. What you choose to do with our advice is completely up to you – there is no obligation to proceed with our recommended next steps. After your in-home internet assessment we’ll offer a custom solution to improve your WiFi experience – accompanied by a detailed quote (if the Boost Internet solution is complex and requires any additional costs). If the cause of the issue is outside your property, we’ll let you know how to address this with your phone or internet provider.
In the Boost Internet service we will comprehensively test the speed and quality of your network, focusing on the problem areas you told us about. We have experienced telecommunications technicians that can do much more than an IT support tech performing an Ookla test. The techs will not only test the WiFi signal throughout the home, but also check your connections at the building entry point, and lean on their extensive telco knowledge to assess your internet performance and connectivity. We will identify the source of the internet problem, whether it’s related to wiring, coverage, faulty equipment or something else, and point out a solution tailored to you. The results of the testing will be shown in a handy report afterwards.
If you want seamless video calls, WiFi everywhere, no more buffering and faster downloads – this service is for you! Our highly qualified internet technicians will assess and pinpoint the root cause of your internet or WiFi problems once and for all. You’ll get a handy report explaining the results of our test and we’ll point you in the direction of a custom solution. We can install that solution on the day or you can choose to think about it – it’s completely your choice!
In the Boost Internet service we are focused on solving problems within your property boundary. If your internet problem is due to an issue down the street or outside your property, repairing the associated infrastructure will fall outside of our legal authority. But don’t worry – we’ll provide you with the information you need to approach your internet service provider to report the issue. Then they’ll be alerted to the source of the problem and be able to proactively fix it.
As part of the Boost Internet service, we’ll offer a tailored solution to improve your WiFi and overall internet experience – or specifically address any particular pain points you may have. If it’s an easy fix, such as repositioning a modem, we’ll do it on the spot! For a more complex issue, we will provide a quote. For example, if you have a large house with thick concrete walls we may recommend installing a mesh WiFi network to provide better coverage throughout the home, or if you have an older house, we may recommend replacing some of the internal wiring that could have deteriorated over time.
When our technician visits your home for the Boost Internet service they’ll start the appointment by discussing the internet issues you’re experiencing. This could range from your download or upload speed being as slow as a snail, spotty video calls, WiFi deadspots or even difficulty connecting to your network. We specialise in addressing all these challenges and will make sure we focus on those problem areas when we test your network. We’ll also explain the root cause of the issues and provide a quote for a tailored solution – as in some cases, fixing it may involve you investing in upgrading your equipment etc.
Our extensive network of internet technicians are available in major metro areas right across Australia. We can come to you in one easy appointment that includes not only testing your internet, but installing or implementing a solution on the spot if you require it. When you book your appointment we’ll check and confirm that our service is available where you live.
We’re committed to providing an outstanding customer experience and the confidence that our workmanship has been delivered to the highest standard. Our onsite installation services come with a 5 year warranty on all work completed, for your peace of mind.
Track my tech
Receive updates on your technician’s scheduled arrival to your home.
Put your feet up and enjoy a no-fuss install by our trained professionals.
The perfect handoff
Get a brief demo how to use your gear so you feel confident using it.