Modem and Wi-Fi Setup
- Get the most from your network
- Our internet technician will set up your modem and home Wi-Fi network, plus connect your computer and up to five wireless devices in your home.
- Our Wi-Fi technician will set up a secure network and measure the wireless internet speed in three locations across your house. If there are any issues with your in-home Wi-Fi we’ll let you know how they can be fixed.
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Easy home visit
We come to you in one convenient appointment
Network problems detected
We test the speed and quality of your connection
A tailored solution
Get the most from your internet at home
If you’re planning on using a mesh WiFi system to enlarge the WiFi footprint across your home, you will need a modem router to make it work! The modem will provide the initial internet connection. From there, your mesh system will effectively amplify your WiFi signal and create wireless access points across your home. For example, if you’re walking from room to room with an iPad in hand, your tablet will select and connect to the strongest signal automatically. You won’t need to re-enter passwords as you’ll be connected to the same network in every room – it’s pretty smart.
Our internet technician will measure the wireless internet speed in three locations across your home. They will explain any limitations you may face with your WiFi connection in certain areas of your home, and what can be done to fix those issues.
If you have a larger home, particularly one with thick concrete walls or split over multiple levels, your WiFi signal may not go the distance! In this case we often recommend using a mesh WiFi system, in place of WiFi extenders, in addition to a modem router. Mesh systems enable your WiFi-enabled devices to connect seamlessly to one network as you move from room to room (WiFi extenders use separate networks and switching between them is a manual process). You can read more about the benefits of mesh WiFi here.
While a separate wireless modem and WiFi router will do the job, a “two in one” box called a “modem router” is quite common in most Aussie households. The combo option takes up less space and wires for a neat, clean look. You may be due for an upgrade, because if your equipment is more than a few years old we recommend replacing it to get the most from your internet connection!
We will recycle (whenever possible) the packaging of your new modem router, wireless modem or WiFi router on the day of your appointment. If you’d like to dispose of your old gear or any other electronics, you will need to book a collection via our e-waste program for an additional fee. It’s easy to organise and your electronics will be disposed of responsibly.
We get asked this one a lot! A box that connects your network to the internet is called a “modem” and a box that allows all your wireless (and wired) devices to connect to the internet simultaneously is called a “router”. You need both functions to connect your devices to WiFi and so, while some people have two different boxes, a lot of people just have one box that does both. Technically, that’s called a “modem router” but sometimes it just gets shortened to “wireless modem”.
We’ll connect your modem router, wireless modem or WiFi router to a nearby desktop or laptop computer’s ethernet port using an ethernet cable, ensuring you have fast internet. Our WiFi technician will also connect up to five wireless devices to your WiFi network.
We’re committed to providing an outstanding customer experience and the confidence that our workmanship has been delivered to the highest standard. Our onsite installation services come with a 5 year warranty on all work completed, for your peace of mind.
Track my tech
Receive updates on your technician’s scheduled arrival to your home.
Put your feet up and enjoy a no-fuss install by our trained professionals.
The perfect handoff
Get a brief demo how to use your gear so you feel confident using it.