tech2_tech support

tech Support

From a tiny glitch to a full blown, pull your hair out crisis, get the support you need with our range of computer support services. A selection of one-off, single services and unlimited ‘peace-of-mind’ subscriptions means you can choose to use us as much or as little as you like.

 

You’ll also benefit from:

 

  • Australian-based over-the-phone support for Australia and New Zealand
  • Friendly, qualified, jargon busting techs
  • Australian based support when you need it, 7 days a week

What our customers say

Subscriptions

Premium Support

3 Devices

AU$299 (Australia only)

Experience unlimited over-the-phone support 3 of your devices for 12 months

More info

Unlimited calling about almost everything and anything including:

  • Setting up a new device
  • Securing your data with backup and virus support
  • Tips and tricks with Microsoft Word, Excel and PowerPoint
  • Connecting scanners, printers and digital cameras
  • Installation of new software and updates
  • General troubleshooting
  • “How do I…” and “What does that mean?” questions


AU$299 (Australia only)

Primary device must be a Windows PC. Secondary and third devices can be Apple, Windows, Android or Chromebook.

Terms & Conditions

Premium Support

1 Device

AU$199 (Australia only)

Experience unlimited over-the-phone support for your computer for 12 months

More info

Unlimited calling about almost everything and anything including:

  • Setting up a new device
  • Securing your data with back up and virus support
  • Tips and tricks with Microsoft Word, Excel and PowerPoint
  • Connecting scanners, printers and digital cameras
  • Installation of new software and updates
  • General troubleshooting
  • “How do I…” and “What does that mean?” questions


AU$199 (Australia only)

Terms & Conditions

Tablet Support

AU$49 (Australia only)

Experience unlimited over-the-phone support for your Android Tablet for 12 months

More info

Unlimited calling about almost everything and anything including:

  • The initial setup of your tablet
  • Setting up a Google account and emails
  • Connecting to an existing Wi-Fi network
  • Connecting scanners, printers and digital cameras
  • “How do I…” and “What does that mean?” questions
  • App installations
  • General troubleshooting


AU$49 (Australia only)

Terms & Conditions

Single Services

Single Service Setup

AU$99 (Australia only)

Just treated yourself to a new computer? Get it configured exactly how you want from day one.

More info

As part of our setup service we’ll:

  • Guide you through the initial setup process and ensure one (1) user profile is correctly configured
  • Connect the computer to an existing Wi-Fi network
  • Download and install all required updates


Setup – AU$99

1 computer only. Not available as a secondary service.
Excludes software, backup and data transfer costs.

Terms & Conditions

Data Backup

AU$99 (Australia only)

Would you like an effective backup solution for your computer? Let us get things started for you.

More info

As part of this service, we’ll back up your computer to either:

  • Your external hard drive OR
  • A network attached storage device (otherwise known as a NAS)

We’ll initiate the transfer with you over-the-phone, then call you back once it’s complete to finish the service.

Data Backup – from AU$99

Up to 60 minutes. AU$29 per 30 minutes thereafter.
1 computer only.

Terms & Conditions

Networking

AU$99 (Australia only)

Do you have more than one device using your wireless network? We can help you make the most of that connection.

More info

As part of this service we can:

  • Add a new device to an existing network
  • Configure a homegroup or shared folder between 2 connected devices
  • Troubleshoot connectivity and communication issues between networked devices
  • Review your current network setup and make security recommendations
  • Assist in updating and changing known network passwords

Networking – AU$99

Home networks and consumer devices only. No servers.
Terms & Conditions

Quick Fix

AU$29 (Australia only)

Need some quick advice or to be shown something simple? Our 15-minute quick fix is for you.

More info

As part of this service we’ll assess the problem and either:

  • Provide one quick fix OR
  • Provide a quote for an approximate fix (if it turns out to be a complex scenario). If you go ahead with the quote you’ll only be charged for the recommended service.

Here’s a few examples of what a quick fix might be:

  • Change my default homepage
  • Add a shortcut to my desktop
  • Remove a program that’s no longer needed

Quick Fix – AU$29

Maximum of 15 minutes
Terms & Conditions

Virus Removal

AU$99 (Australia only)

Has your computer been infected by a virus or malware? Good security software and regular check-ups are essential to your computer protection.

More info

As part of our Virus Removal service we’ll:

  • Identify and remove any malware or adware on one (1) computer
  • Mitigate and repair any issues caused by malicious software
  • Review your current security setup and make recommendations to avoid further infection

Virus Removal – AU$99

Charges subject to assessment. Heavily infected devices may incur additional charges.
Terms & Conditions

Upgrades

AU$99 (Australia only)

Do you need to upgrade your operating system? Let us upgrade it for you.

More info

As part of this service, we’ll:

  • Assess your current device and ensure it is suitable for the requested upgrade (if not, you won’t be charged for the service)
  • Install the requested upgrades and any necessary dependencies
  • Perform optimisations, if required

Upgrades

Up to 60 minutes. AU$29 per 30 minutes thereafter. 1 computer only. Upgradable operating systems only.

Terms & Conditions

Installation

AU$99 (Australia only)

Need help installing a new printer, scanner or the latest software? Give us a call.

More info

As part of our hardware/software Installation service we’ll:

For Hardware:

  • Guide you through the physical setup of one (1) piece of hardware (e.g. printer, scanner, speakers)
  • Install related software and drivers, as well as required updates
  • Test the hardware, to ensure it’s set up and working correctly

For Software:

  • Verify compatibility with your computer
  • Validate the software source and install the program
  • Ensure software is up-to-date and functional
  • Create a desktop shortcut and start menu shortcut, if required
  • Ensure appropriate default settings are in place
  • Test the program, to ensure it’s set up and working correctly

Installation – AU$99

Excludes training.
No cracked or pirated programs.

Terms & Conditions

Data Recovery

AU$99 (Australia only)

Have you lost something you worked on for hours or accidentally deleted precious photos? Our Data Recovery service is just for you.

More info

As part of this service we’ll:

  • Assess whether it is possible for the files to be recovered (if not, you will not be charged for the service)
  • Attempt to recover data on one (1) drive
  • Review your current backup solution and make recommendations to avoid further data loss
  • Provide advice about accessing recovered files and check if files are corrupt, if required

Data Recovery – from AU$99

Up to 60 mins. AU$29 per 30 mins thereafter.
Data recovery not guaranteed. Sometimes what we recover may not be the same quality or file extension depending on how the files were lost. Excludes the recovery of files from a drive that is physically damaged or requires extreme recovery procedures.

Terms & Conditions

Tutorial

AU$99 (Australia only)

Need assistance with using a device or figuring out some software? We’ll break down the techno-babble into simple instructions.

More info

Examples include:

  • Tips for using and navigating your operating system or programs
  • Advice on email, Skype and/or other communication tools
  • Using the internet and finding things online
  • Security advice and best practices to avoid viruses, protect your personal information and stay safe online
  • How to use parental controls to protect your family

Tutorial – From AU$99

We’ll guide you on ‘how to’ to do something, rather than complete it for you.
Excludes commercial programs e.g. MYOB, Quicken.
By appointment only.

Up to 60 minutes. AU$29 per 30 minutes thereafter.

Terms & Conditions

Get remote support

Reach out to us and we’ll walk you through a solution for your tech.