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7 tips for tackling WiFi dropouts

Published: April 20, 2021

Whether you’re working from home, studying online or just wanting to enjoy your devices in your free time, it’s never fun when the internet simply “cuts out”. If WiFi dropouts make you want to drop your bundle, don’t despair – we’ve handpicked seven tips to help you get reconnected. 

Try a reboot

A good old fashioned reboot can work wonders for a lot of technical problems. It’s worth turning off your router for a few minutes, then turning it back on again, before trying any other WiFi fixes. While you’re there, make sure your router is connected to the primary phone point and there are no filters or splitters degrading the quality of your phone line.

Find the culprit

If your device simply drops off your WiFi, you’ll want to find out if other devices have the same issue. Make sure you check the settings on every device being affected, confirming everything is functioning correctly. Similarly, if you have a connection problem with a device hardwired to your router, such as a computer over ethernet, consider trying a new cable.

Check the equipment

Cables have a limited lifespan, and a compromised one going to your modem or router can wreak havoc on your WiFi performance. Routers can also go bad after a number of years, so if it’s really old, you may want to replace it. Equipment failure can also be caused by outdated firmware or drivers on your modem. Check the manufacturer website and try updating to the latest version. Not sure what to do? Contact our Technical Support team and they can walk you through it over the phone.

Know your WiFi strength

If a device drops off the network it might be due to distance – especially if it’s near the edge of that WiFi network. While you can move a portable device closer to the router, sometimes actually moving your router to a central location, with the help of professional cabling by tech2, can work wonders. Do you have a large home or multiple levels? We can also help you enlarge your WiFi footprint by installing a mesh system or WiFi extenders.

Consider your other devices

Your home WiFi network may get overloaded as your list of wireless devices continues to grow. Either these devices will each compete for their space on the network or they may cause radio interference with each other. You can experiment with moving some of these devices from the 2.4GHz band to 5GHz to distribute the bandwidth better. But if the whole family is streaming entertainment and gaming online simultaneously, it might be worth giving some of these devices a break or turning them off temporarily to take the strain off your WiFi network. Remember, these types of interruptions are more likely to happen during peak periods – for example, in the evening when everyone in your neighbourhood is watching Netflix on a Friday night.

Address in home wiring

If your home wasn’t built recently you may have copper cables in your walls that are wired for a plain old telephone service (POTS) line. While this setup may have worked fine for ADSL, it is not well suited to modern nbn fibre technologies. Multiple phone sockets in your home points to star wiring, which can cause havoc on WiFi connections. If you suspect your in-home wiring is causing issues, our technicians can come into your home, test the wiring and fix it.

Consider what’s going on outside

An internet dropout can sometimes be caused by an issue outside your property, for example, damaged or faulty network infrastructure, or weather conditions such as rain, wind and flood. There could also be upgrades taking place on the network, fixes, planned outages or even emergency outages. You can check online with nbn if there is any maintenance/outages at your address here.

You can also check with your internet service provider (ISP) to see if there is an outage in the area. It’s normal for your internet speeds to slow a little during peak times of the day, which could fall within business hours from 8am to 5pm, early evening hours from 5pm to 8pm and evening hours from 8pm to 11pm. If you suspect there is a problem, we can diagnose the issue in-person during our in-home internet assessment, giving you the information you need to provide to your ISP to get it fixed.