Remote access technology is a useful way to get computer problems fixed from the comfort of your own home. But with a rise in media reports of conned customers, computer users need to be more vigilant than ever to protect their privacy. At tech2 we take computer security seriously – here’s some tips to use this technology safely.
1. Are you calling the shots?
Ever received a cold call requesting access to your computer? tech2 will only make contact after you have initiated a request for tech support first. Our technicians will also only start a secure remote connection to your computer using a protective PIN (similar to banking and commerce websites) after you have given approval.
2. Are they asking for trouble?
Be wary if a phone operator seems impatient, pushy or angry at you for asking lots of questions. A trained customer service professional shouldn’t ask you for sensitive data either – if in doubt about their legitimacy, ask to speak to their supervisor! Credible service providers will never request your driver’s license, passport or birth certificate details.
3. Are you in good company?
In 2017, Scamwatch received almost 33,000 reports of threatening scammers impersonating reputable and established businesses or government agencies. You can verify a company name and its current ABN at https://abr.business.gov.au/. Do a Google search for their official website to confirm their ABN, stated contact details and/or terms and conditions, such as privacy principles, which are rarely seen on fraudulent websites.
4. Common sense pays dividends!
Are you being cornered into a situation where giving remote access is the only option to solve an issue? Are there suspicious payment options? We use SecurePay to process transactions and no one is able to see customers’ recorded credit card information once stored. tech2 and other legitimate organisations will never accept gift cards like iTunes as a form of payment.
5. Have you invested in a security blanket?
In today’s world of digital communication the risk of having your data compromised is high. Protect your computer with security programs such as the offerings from Norton. For more information about how to surf the web safely, read our articles about avoiding cyber scams and tips to keep your computer protected. You can also see the Australian Government’s latest scam information at https://www.scamwatch.gov.au/get-help/protect-yourself-from-scams
An easy way to remember the contents of this article is using the “ASK” acronym:
A – Access approval is subject to your consent and doesn’t require you giving out sensitive data
K – Keep watch for suspicious signs like cold calls, strange payment options and poor customer service
Looking for assistance in securing your computer? Do you want to avoid scams and harmful websites? Our helpful technicians in our Australian-based call centre are just a phone call away!